ACTc Q & A
Trouble Shooting and Questions
Common Installation Issues:
Epocrates: Prevents ACTc from installing- might require the unistalling of Eprocrates, Install ACTc, then reinstall Epocrates
Not Enought Memory on device - Please ensure you have at least 10 mb free for PPC and 2 mb free for PALM
ACTc must be installed on the device
If running a MAC - Uncompress the files first to your desktop - then install . (Email US if you cannot do this)
What if I change my PDA how do I re-register?
On a PALM installation, I do not see the ACTc icon only the GASSHEAD icon
I did not receive an email confirmation of my purchase
How can I see my account information?
The program will not install all the files (PALM)
How do I see more of the cell in the Snap-Shot and Drug Screen?
I have a Palm Device and cannot read all the words in the drug detail box or lab detail Box
I already have .net compact frame work installed on my PC, how do I install it to my new PDA
Q: On a PALM installation, I do not see the ACTc icon only the GASSHEAD icon.
A:
- Please install your program on the device & use the uncompressed installation files in the ACTcMAC folder in the zip file from gasshead.
-If you are using a MAC, please uncompress the files to your desktop and install the files (not the folder) to your palm device.
-Also if you have Epocrates installed - you "might" have to unistall Epocrates first then install ACTc, then you may reinstall Epocrates.
- Finally, if you do not have enough storage on the device, ACTc will not install. DO NOT install on a storage card.
Q: I did not receive an email confirmation of my purchase
A: Please adjust your junk mail settings and goto our Login Page where you can view your information and resend your information to your email in question
Click here to GOTO the Login PAGE
Q: (PPC) When changing some screens, sometimes I have a portion of a previous screen still present or see portions of graphics. Or Program exits unexpectedly.
A: ACTc requires a current processor with spare RAM available. Hence, stopping all unrequired programs will allow ACTc to function correctly.
Please close all running programs and re-attempt using ACTc. For PPC users: GOTO Settings>Systems>Memory>Running Programs>Select (Highlight the program(s) and click "Stop"
Q: How can I see my account information?
A: Sign in to your account using your email provided at time of purchase and your password you made. If you have forgotten your password, enter your password in the “Forgot Password” page and it will be sent to you.
Q: The program will not install all the files (PALM)
A: Please check to ensure you have adequate memory on the device to install ACTc. Additionally, issues have been identified with the drug program Epocrates, where Epocrates will prevent ACTc from installing. Severe cases have required a full un-installation of Epocrates then an installation of ACTc, then a re-installation of Epocrates.
Q: How do I see more of the cell in the Snap-Shot and Drug Screen?
A:- Click on the Right Edge of the cell with your stylus and hold and drag open the cell
Q: I have a Palm Device and cannot read all the words in the drug detail box or lab detail Box
A: Use your toggle button (the large round or square button on the front of your PALM device) – click on the right side of the button to read more textQ. (PPC) I have a prior installation of ACTc and have errors after install version 3.0. What should I do?
A:
- A drop down list will appear
- Click on My Device
- Click on Program files
Please uninstall both versions
Click on Programs
Click on File Explorer
Click on My Documents
Delete any ACTc folders or Gasshead folders
If you still have a ACTc icon in the program list (usually occurs with Windows mobile 2003 – if you have Windows mobile 2002 see the next Q & A for deleting details)
- Click on File
- Click on Explore
- In the new Window that appears, Double click on “My Windows Mobile-Based Device”
- Click on Windows
- Click on Start Up
- Click on Programs
- Click on ACTc and delete
- Reinstall ACTc version 3
Connect your PDA to ActiveSync and allow it device to synchronize
In the Microsoft ActiveSync box
Q: I have the old ACTc icon in my program list – How can I get rid of it (usually seen in Windows Mobile 2003)?
A:
- Click on File
- Click on Explore
- In the new Window that appears, Double click on “My Windows Mobile-Based Device”
- Click on Windows
- Click on Start Menu
- Click on Programs
- Click on ACTc and delete
Connect your PDA to ActiveSync and allow it device to synchronize
In the Microsoft ActiveSync box
Q: I have the old ACTc icon in my program list – How can I get rid of it (usually seen in Windows Mobile 2002)?
A:- Click on File
- Click on Explore
- In the new Window that appears, Double click on “My Windows Mobile-Based Device”
- Click on Windows
- Click on Start Menu
- Click on ACTc and delete
Connect your PDA to ActiveSync and allow it device to synchronize
In the Microsoft ActiveSync box
Q: I noticed that all your Help screens indicate specific references in your Readings Section, is there a main document that this originated or is there a help document available?
A: All sections of ACTc have been well researched and reviewed, all supporting documents have been listed and full credit has been given to all researchers, software, development team members, pharmaceuticals, publication permission sources, and educators. Click to see ACTc supporting document
Q: What if I change my PDA how do I re-register?
A: The device key is unique to each device and the unlock codes only work for that device with that unique code. Gasshead recognizes that PDAs are upgraded (usually once every 3 – 5 years), and offers one free transfer to a new device in that time period. Please email support for guidance at: support@gasshead.com
Q: I already have .net compact framework installed on my PC, how do I install it to my new PDA
A: Attach your PPC PDA to your computer, Run the .net compact framework and select the repair option - the program will install
